I had a WFM role that involved me listening in on recordings and live calls to techs for a few years… Hell of an insight.
My end user reports are as efficiently descriptive as possible. Every time I have to submit something or contact, I aim to have their experience as pleasant as possible. I aim to be a 5-10 min break for them and am more than happy to talk shit with them as long as they want to delay their next interaction with Kevin or Karen.
Ah, I see you don’t optimise enough.
It should be…
Past you “I’ve shed so many lines and boosted processing time. It’s a masterpiece. I should document this for future me because it’s complex as hell.”
Future you “What. The. Hell…” five minutes later “Oh, I see. I’m a fucking narcissist trying to be god of something 10 people run once a week.”