And here I thought this would be an article about spez not including ads in Reddit’s API feed.

In a lot of companies, the front line support personnel are one step up from a chat bot. They are there to either look up a pre-formed answer for a common problem, or route the caller to a specialist who can help them. The jobs are usually low pay, and outsourced, so the employees don’t really have a stake in the success of the company.

Sometimes these jobs can be an entry level into applying for a position with the company. Employees who realize this often try to go a bit further in their efforts.