Where I work, we send emails to users from their tickets. They are expected to reply to the emails, but sometimes they ignore the email and message us on Teams. If we give in and reply to their message, they tend to think they can message us for anything little thing. So then we become their personal IT guy. I’ve had to mute and hide people because they wouldn’t leave me alone. It’s like they don’t realize we are busy with other work. Go through the proper channels. Once you have a ticket, we will email you. IMing us is like trying to cut in line.